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Get in touch with us.

Contact us to begin scaling your market share with our digital enabled solutions and APIs. The digital economy is waiting.

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Call the helpline:

(+254) 745428376
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Email us:

info@sarafupayments.com

Location

Galana Road - Wuyi Plaza, Kilimani-Nairobi, 00800

Work Hours

Monday - Saturday: 9am - 7pm

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Frequently asked questions

Why do I need to verify my account?

As a provider of financial services, Sarafu Payments follows the ant-money laundering and counter-terrorism financing guidelines & regulations for customers to meet these regulatory requirements.

Our Smart technology utilises a broad payment network, and works with the best market liquidity providers to deliver a more seamless, affordable option for your business. as we provide a simplified process in a single platform for all your cross-border payment needs & local paymemt methods.

Once you submit all of your business information required by Sarafu Payments, the verifiction of your account will generally be completed within 1-3 working days, during this time, our onboarding team might reach out for more information or supporting documents. After your account is approved, you'll be ready to go.

As all cross border payment activity takes place within regulated environments, various government bodies requires specific documentation to authenticate there is a valid underlyning transaction.

Central Banks don't usually operate their clearing systems on weekends or local public holidays, this ultimately stops the movement of money during these periods.

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